Access to Your Rewards Account
Important Notice
The BBQHQ reserves the right to change the membership terms and conditions of the rewards program at any time. This may include, but is not limited to, the number points earned for spending, the number of points required to redeem rewards, or any caps or fees on earning and redeeming points. The BBQHQ may cancel the program, as well as any point balances by giving 120 days prior notice by email. If the email is not received due to a spam blocker, a change of email address, a full mailbox or any other reason, The BBQHQ will not be held responsible and will not be required to extend the notification time.
Rewards members will be assigned a unique account number associated with your The BBQHQ user account. This unique account number posted on the Rewards section once you are logged in to your account. Points may not be applied unless you:
- Sign in to your user account during checkout so your current order will be associated with your rewards account, OR
- Call in to place your order and let the Customer Service Representative know that you have a rewards account and give them the email address you used to start the account.
If you do not have a rewards account at the time you are placing your order, you may request the Customer Service Representative enroll you if you are placing your order over the phone, or signing up for one before finishing your order if you are using the shopping cart. Failure to make sure your account is associated with your order in one of the manners described above may forfeit the points to your account. To ensure your points are associated with the correct user account, you may:
- Request the Customer Service Representative verify the points are correctly associated with the account,
- Enroll you if you are placing your order over the phone, OR
- Sign up for The BBQHQ Rewards during the transaction process when checking out on the shopping cart.
Upon filling out the application members may also be required to answer a secret question so that customer service agents may be able to verify the identity of the customer.
In the event that a rewards member’s method of payment is declined, points will not be earned. Points are not earned until the transaction is completed and paid in full.
Points accrued by rewards members are not transferable by operation of law or otherwise to any person or entity and cannot be transferred to any other account.
Credits posted to orders that acquired rewards points, including those arising from returned goods or services will also post a debit to the points accrued in your rewards account.
Rewards points cannot be used to pay taxes.
The BBQHQ reserves the right to decline any request to convert rewards points for purchase at any time.
Brands which cannot be purchased with Rewards points
For various reasons, some brands may be restricted from being purchased with rewards points.