Shipping, Freight and Delivery Policies

If the product in stock in the store, why is there a freight charge when I am picking it up from TheBBQHQ?

Shipping heavy items like smokers, wood and pellets is very expensive. Some brands take this into consideration with their pricing, while others do not. We do our best to keep shipping costs down, and most of the time we are taking on some of that cost. The bottom line is most of the time we need to pass some of the shipping cost of these heavy items like smokers to the customer, and this ultimately keeps our prices lower.  


Why is there still an additional charge on top of the freight charge for my smoker to be delivered to me?

Some brands allow for us to drop ship directly to our customers. Others require us to have their products come straight to our store, but we can then offer delivery once we have it.  This is often the most cost efficient route, as we do our best to ship full truckloads, which keeps the freights costs down dramatically. We then in turn will deliver through one of our carriers or we will deliver via one of TheBBQHQ's trailers. Our main company is Frontline Freight and Fulfillment and we have the ability to ship anything, anywhere. We also have a fleet of local box trucks that make deliveries across Southern California every day that we may utilize for your delivery as well.

Whether we are delivering via TheBBQHQ's trailers, our local carrier or through one of our nationwide carriers, the smoker or grill will be delivered to the front of your house or location. You will then be responsible for for unpacking and moving the smoker to its final location. We can assist in moving the smoker or grill to where you want it, but you may incur additional charges if moving up or down stairs or steps, or if un-assembling and assembling is required.




Free Shipping on Orders over $150!*

Free Shipping on orders over $150 excludes pellets, wood and products designated as "In Store Only"